Terms of service

This website is operated by KONA Living. Throughout the site, the terms “we”, “us” and “our” refer to KONA Living. By visiting our website and/or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

1. General Conditions

By using this website, you confirm that:

  • You are at least 18 years old
  • You are capable of entering into a legally binding agreement
  • You will not use our products for any unlawful or unauthorized purpose

We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Services

All products listed on our website are subject to availability.

Our furniture is handcrafted using natural materials. As a result:

  • Variations in wood grain, texture, and finish may occur
  • Minor differences in colour and appearance are not considered defects

We strive to display product images and descriptions as accurately as possible, but slight variations may occur.

3. Pricing & Payments

All prices listed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes (GST) unless stated otherwise.

We reserve the right to:

  • Modify product prices at any time
  • Correct any pricing errors

Payments are processed securely through third-party payment providers such as Razorpay.

4. Orders & Acceptance

Once an order is placed, you will receive an order confirmation. This does not signify acceptance of your order.

We reserve the right to:

  • Cancel or refuse any order
  • Limit or cancel quantities purchased

In case of cancellation by us, a full refund will be issued.

5. Shipping & Delivery

Delivery timelines and shipping terms are governed by our Shipping Policy.

By placing an order, you agree to:

  • Accept delivery timelines as stated
  • Ensure accurate address details are provided

Delivery includes doorstep drop-off only. Installation and assembly services are not included.

6. Returns, Refunds & Replacements

All returns, refunds, and replacements are governed by our Refund Policy.

We do not accept returns based on change of mind.
Replacements are only applicable in cases of damage, defect, or incorrect product delivery.

7. Cancellations

Orders can only be cancelled before dispatch.

Once an order has been processed or shipped, cancellations are not permitted.

8. User Responsibilities

You agree not to:

  • Misuse the website
  • Attempt unauthorized access
  • Provide false or misleading information

Any violation may result in termination of access to our services.

9. Intellectual Property

All content on this website, including:

  • Images
  • Text
  • Branding
  • Design

is the property of KONA Living and may not be used without permission.

10. Limitation of Liability

KONA Living shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays in delivery caused by logistics partners or unforeseen circumstances
  • Minor variations in product appearance due to natural materials

Our total liability shall not exceed the value of the product purchased.

11. Force Majeure

We shall not be held liable for any delay or failure to perform obligations due to events beyond our control, including but not limited to:

  • Natural disasters
  • Strikes or labour issues
  • Transport disruptions
  • Government restrictions

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

All disputes shall be subject to the jurisdiction of courts in Jodhpur, Rajasthan.

13. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time.
Any changes will be effective immediately upon posting on this page.

14. Contact Information

For any questions regarding these Terms of Service, please contact:

KONA Living
Email: info@konaliving.in
Phone: +91 8112232915