Privacy policy

At KONA Living, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

Information We Collect

When you interact with our website, we may collect the following information:

Personal Information

  • Name
  • Phone number
  • Email address
  • Shipping and billing address

Order Information

  • Products purchased
  • Payment details (processed securely via third-party providers)

Device & Usage Information

  • IP address
  • Browser type
  • Device information
  • Website activity and browsing behaviour

How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Provide customer support
  • Communicate order updates and delivery status
  • Send promotional offers, updates, and marketing communications (if opted in)
  • Improve our website, products, and services

Payment Processing

All payments are securely processed through Razorpay.
We do not store your card or payment details on our servers.

Data Sharing

We may share your information with trusted third parties strictly for operational purposes, including:

  • Payment gateways (Razorpay)
  • Logistics and delivery partners (for order fulfilment)
  • Marketing platforms (such as Meta/Facebook and Google)

These third parties are obligated to use your information only for the services they provide.

Cookies & Tracking Technologies

We use cookies and tracking technologies to enhance your browsing experience and improve our services.

This includes:

  • Meta Pixel (Facebook/Instagram) for ad performance and retargeting
  • Google Analytics for website analytics

You can choose to disable cookies through your browser settings, although this may affect your experience on our website.

Marketing & Communication

By providing your contact details, you agree to receive:

  • Order updates
  • Promotional offers
  • Marketing communications via email, SMS, or WhatsApp

You can opt out of marketing communications at any time.

Data Security

We take reasonable precautions to protect your personal information and ensure it is not misused, accessed, or disclosed without authorization.

Your data is stored securely and retained only for as long as necessary to fulfil the purposes outlined in this policy.

Your Rights

In accordance with applicable Indian data protection laws, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be reflected on this page.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

KONA Living
Email: info@konaliving.in
Phone: +91 8112232915