Shipping policy
At KONA, we strive to deliver your furniture safely and efficiently across India.
Delivery Timeline
All orders are processed and dispatched from our facility within a standard timeframe.
Delivery is typically completed within up to 14 working days from the date of order confirmation.
Delivery timelines may vary slightly depending on your location and product type. In case of any unforeseen delays, our team will keep you informed.
Shipping Charges
We offer free shipping across India on all orders.
There are no additional delivery charges at checkout.
Delivery Coverage
We currently deliver across India.
If your location falls outside our standard serviceable areas, our team will contact you with alternate solutions.
Order Tracking
Once your order is dispatched, you will receive a tracking link via email or SMS to monitor your shipment in real-time.
Delivery Process
All products are delivered to your doorstep by our logistics partners.
Please note:
- Delivery includes doorstep drop-off only
- Unpacking and installation are not included
- Any assistance required beyond delivery will need to be arranged by the customer
Damage During Transit
We take great care in packaging our products to ensure safe delivery.
In the unlikely event that your order arrives damaged:
- Please notify us within 48 hours of delivery
- Share clear photos/videos of the issue
- Our team will assess and arrange a replacement at no additional cost
Order Changes & Cancellations
Once an order is confirmed and processed, it cannot be cancelled or modified.
Contact
For any shipping-related queries, feel free to reach out to us:
KONA Living
Email: info@konaliving.in
Phone: +91 8112232915