Refund policy
At KONA, every piece of furniture is carefully crafted and inspected before dispatch. Due to the nature of our products, we do not offer returns based on change of mind.
Eligibility for Returns / Replacement
We accept return or replacement requests only under the following conditions:
- Product received is damaged during transit
- Product has a manufacturing defect
- Incorrect product has been delivered
Reporting an Issue
If you receive a damaged or defective product:
- Notify us within 48 hours of delivery
- Share clear photos/videos of the product and packaging
- Email us at info@konaliving.in or contact us via phone
Failure to report within this timeframe may result in the request not being accepted.
Resolution Process
Once your request is verified:
- We will arrange a replacement at no additional cost
- In cases where replacement is not possible, a refund will be issued
Our liability is limited to the value of the product purchased.
Conditions for Returns
To be eligible:
- Product must be in original condition
- Must include all parts, accessories, and packaging
- Must not show signs of use, wear, or damage after delivery
Non-Returnable Cases
We do not accept returns in the following situations:
- Change of mind after delivery
- Minor variations in color, grain, or texture (natural wood variation)
- Damage caused due to misuse or improper handling
- Normal wear and tear
Refunds
If a refund is approved:
- It will be processed to the original payment method
- Refunds are typically completed within 7–10 business days after approval
Cancellations
Orders can only be cancelled before dispatch.
Once an order has been processed or shipped, cancellations are not permitted.
Contact
For any queries related to returns or refunds:
KONA Living
Email: info@konaliving.in
Phone: +91 8112232915